CMA continues organizing training programmes for national cadres operating in insurance sector. Yesterday morning, CMA started the 13^th programme on managing claims with the participation of 30 employees within the training programmes organized for youth working in insurance companies and brokers operating in the Sultanate. The total number of the trained employees for this year reached about 280 employees. This initiative comes within the efforts paid by CMA to achieve its future plan for enabling national cadres operating in insurance sector.

The programme aims to qualify participants with fundamentals of dealing with claims and procedures followed for studying policyholders risks, and the mechanism of determining the size and type of compensation. Audited indicators of the sector show that the size of paid compensations for individuals and institutions has raised in 2014 for 8% than 2013 that the paid compensations for insurance companies reached 232 million Omani Riyals.

The programme discussed the institutional claims philosophy regarding the service’s quality, importance of claims department, approved mechanisms for negotiation, and techniques of dealing with policyholders. The lecturer also talked about reserves of claims and its implementation’s patterns with a detailed explanation of re-insurance claims. He also talked about disastrous loss that destroys lives of more than 20 persons, causes physical injuries for more than 50 persons, or causes insured loss for more than 29 million Dollars or total loss of 457 million Dollars. The lecturer also talked about information technology, claims, redundant cash payment and fraudulent claims.

It is worth to mention that CMA trained about 280 employees of the national cadres operating in insurance companies and brokerage companies in the Sultanate in 2015. These efforts come in the frame of the specialization and vital features of the insurance sector especially that the sector has the ability of absorbing big number of outcomes of colleges and universities in fields of commercial sciences, accounts, marketing and information technology. The sector witnessed remarkable growth in the last seven years, as the average annual growth reached 14.8%, and the total insurance premiums reached by the end of last year 400 million Omani Riyals.