The Capital Market Authority represented by the  Directorate General of Insurance Supervision continued the training programmes for insurance employees with a three day programme on complaints and customer service for the employees in complaints and customer service departments of insurance companies and brokers with the participation of  a number of national employees working for the sector.

The programmes aim at upgrading the standards of the services the insurers provide through enhancing the skills of the employees in complaints and customer service departments according to best international standards.

The three day programme offers topics on how to deal with the  customers,   best awareness methods to  boost the confidence between the  client and the company.

Participants will be acquainted with  the value and  impact of excellent customer service, the code of conduct of insurance employees, communication skills, dispute resolution and the behavior in dealing with the clients as well as after sale services and added value to the company.

CMA’s endeavors to enable the national employees working in the insurance sector in line with the Government’s policies to encourage the private sector to accommodate the graduates