CMA continues  Enhancing  Easing Communication Services with  the Public and Launches Electronic Platform for Communication with Insurance Companies

The Capital Market Authority  continued it endeavors to provide best electronic services for communication with the community beside attempting to provide electronic channels to ease and expedite communication with the regulated entities. Hence, the Executive President launched “Communication Channel” which is an electronic service and direct communication link between the Institutional Services Department of the CMA and insurance companies which enables  direct conversation with a company or multiple companies through sending messages on specific issues such as policyholders’ complaints and other issues.

The move comes within the electronic services that emphasize the partnership  between the CMA and insurance companies in solving the issues and easing  dealing with the policyholders, documentation and exchange of views and expertise. The platform provides a number of features such as documentation of official communication as reference for similar cases and unified mechanism for  claims and to know the methods adopted by the insurance companies in specific matters, discussion of draft legislations and sending circulars and rules issued by the CMA.

The CMA, as part of Oman Vision 2040 with regard to digital transformation and smart government, finalized provision of four electronic services related to complaints, inquiries and submitting assistance application from the injured persons guarantee fund to enhance the communication with the policyholders, investors and stakeholders as such services will be available  through the website and smart phones application.