Successful Customer Relations Program for insurance companies

To empower and train the employees of medium and operational management in customer service, sales, marketing and claims sections in insurance companies, the Capital Market Authority organized on Sunday a program on successful relations management for customer service in insurance companies within the annual training programs of the national Tamkeen initiative through which the CMA aims to empower the national cadres in the insurance sector to achieve the Governments Omanization policy.  The Tamkeen initiative targets national cadres in the various sectors to acquaint them with skills and aptitude required to perform their duties in the service of the customers of the sector for high level of customer satisfaction.

The program, which was held in collaboration with Bahrain Institute for Banking and Financial Studies for five days from 26-30 June, aims to acquaint the participants with the skills required for effective communication and enhancing the quality of insurance services through right management to reach to customer satisfaction of the customers of insurance companies focusing on a number of topics including the basics of insurance, introduction to customer service for insurance companies, patterns of customer behaviors, methods for  dealing with customers as well as the factors  that achieve excellence in customer service, the role of customer service in promoting insurance products, communication skills with the customer and how to  manage customer complaints, dispute resolution and assessing customer satisfaction and responding to their  problems and the code of conduct of insurance sector.