Training Program on Complaints and Customer Service for the Employees of Insurance Companies

The Directorate General of Insurance Supervision of the Capital Market Authority  organized  a three day training programme for the employees of  complaints and customer service departments of insurance companies with  the  participation of 30 employees working for the sector.

CMA endeavors to develop the standards of the services provided by insurance companies and brokers through training, qualification and improving the skills of service providers to customers  according to best international standards of quality.

The three day programme  covered topics on dealing with customers and appropriate  methods for building confidence between the customer and the company. 

The lecturer explained the  obligation of the company to execute awareness programmes showing the rights  and obligations in addition to providing competitive service. He explained the communication skills  and main obstacles facing complaints and customer service employees such as cultural differences  and thinking patterns.

Participants were acquainted with the causes of failure in dealing with certain clients in addition to highlighting after sale service, codes of conduct , benchmarking the quality of customer service and the basics of dealing with customers’ complaints and responses.