The Financial Services Authority (FSA) has announced the launch of the Phase II trial of Dhamani, the National Health Insurance Platform, which involves transitioning transactions, laboratory tests, radiology requests, and pharmaceutical prescriptions from paper based processes to the digital platform.

It calls on all insurance firms and private healthcare providers to prepare and upgrade their e-systems to ensure readiness for this update, in preparation for the full implementation phase.

The trial phase will start at the beginning of January 2026 and will run for two months, after which the full implementation of the package will begin and traditional paper based methods will be phased out in accordance with the approved plan.

This initiative comes as part of the intensive efforts undertaken by the FSA, in coordination and partnership with relevant government entities and representatives of the insurance and healthcare sectors, to streamline health insurance procedures and enhance the quality of services provided to health insurance policyholders.

This will ensure the delivery of highly efficient and accurate services by automating most stages of healthcare service procedures through Dhamani e-platform, which has already completed its first phase involving the electronic linkage of most private healthcare providers, including hospitals, medical centres, health complexes, and clinics, with insurance companies, thereby facilitating health insurance transactions in the Sultanate of Oman.

Notably, this type of digital transformation represents a qualitative shift at the regional level in the Middle East among similar electronic platforms in the health insurance sector. It marks an outstanding achievement for the Sultanate of Oman, positioning it among the first countries to adopt digital transformation for such e-health insurance services.

This reflects the FSA’s efforts to establish advanced systems that enhance service quality and ensure insured individuals receive healthcare services with ease, while promoting transparency in information exchange among all parties within the insurance ecosystem.